Refund policy
Arvonis — Cancellation, Refund & Return Policy
Every Arvonis order is backed by our customer satisfaction policy. Because our products are prepared and allocated based on confirmed customer demand, cancellation and refund options depend on the stage your order has reached.
Order cancellations
You may cancel your order for a full, no-questions-asked refund within 48 hours of placing your order, provided preparation for your order has not already begun.
After this initial cancellation window, we begin allocating inventory and preparing product batches around confirmed customer demand. Once preparation or fulfillment has begun, the order can no longer be treated as an early cancellation.
After preparation or fulfillment has begun
Arvonis batches are prepared and allocated according to confirmed demand.
Once your order has entered preparation or fulfillment, certain inventory allocation, handling, packaging, preparation, and fulfillment costs have already been committed and cannot be fully reversed, even if you later decide you no longer want the order.
At this stage, our Customer Care team may offer a 1/3 refund of your order total as a courtesy adjustment.
You will still receive your complete Arvonis order as planned, allowing you to receive and experience the product you originally purchased.
This courtesy adjustment is separate from our Money-Back Guarantee.
If you later qualify for a full refund under the guarantee, any amount already refunded will be deducted from the final refund so that your total refund does not exceed the original amount you paid.
90-day money-back guarantee
Once your Arvonis order has been delivered, it is protected by our 90-day money-back guarantee.
Arvonis is designed to be used consistently as part of a complete protocol. The purpose of our guarantee is to give you enough time to actually use the product as directed and complete the protocol you purchased before deciding whether it is right for you.
Because individual experiences can develop differently over time, a few days or occasional use is not considered a fair trial of the product.
To qualify for a refund under the Money-Back Guarantee, you must actually use Arvonis consistently according to the recommended directions and complete the full protocol included with your purchase:
30-day supply: complete 30 consecutive days of use
60-day supply: complete 60 consecutive days of use
90-day supply: complete 90 consecutive days of use
The guarantee is intended for customers who have genuinely tried Arvonis, not for unused, unopened, or partially attempted protocols.
Refund requests submitted before completing the applicable protocol period, or where the product has not been used according to the recommended protocol, are not yet eligible under the Money-Back Guarantee.
Once you have completed your full protocol and given Arvonis a genuine, consistent trial, if you are still not satisfied with your experience or results, contact our Customer Care team and we will review your request under the guarantee.
Ondessa™ Pulse — 90-day home trial
Ondessa™ Pulse, our at-home device, comes with a 90-day home trial. For Ondessa™ Pulse, this section replaces the protocol requirements of the Money-Back Guarantee above.
- 90 days to decide. You have 90 days from the day your order is delivered to decide whether Ondessa™ Pulse is right for you. There's no minimum number of sessions or days of use, and normal signs of use are fine.
- Starting a return. Email care@arvonis.co with your order number within 90 days of delivery. We'll reply with return instructions, including how and where to send the device. Please wait for them before sending anything back.
- What to send back. The Ondessa™ Pulse device with its strap, USB-C charging cable and user guide, packed securely.
- Your refund. Once the device arrives, we refund the full price you paid for Ondessa™ Pulse to your original payment method (see "Refund timing" below).
- Your free gifts. Any free Arvonis supplements and bonus eBooks that came with your Ondessa™ Pulse order are yours to keep. Please don't send supplements back.
- Before delivery. The 48-hour cancellation window above still applies. If your order has already been prepared or shipped, there's no need to cancel: you can use the 90-day home trial once it arrives.
Three ways to receive a full refund
A full refund is available in any of these situations:
1. Early cancellation
You cancel your order within the first 48 hours, before preparation or inventory allocation for your order has begun.
2. Money-Back Guarantee
You receive your Arvonis order, complete the full 30, 60, or 90-day protocol associated with your purchase, and are still not satisfied with your experience or results.
3. Ondessa™ Pulse home trial
You return your Ondessa™ Pulse within 90 days of delivery, as described in "Ondessa™ Pulse — 90-day home trial" above.
How to request a cancellation or refund
Email care@arvonis.co and include:
- Your order number
- The name or email address used to place the order
Our Customer Care team will review your order status and applicable protocol period and help you with the appropriate next step.
Refund timing
Approved refunds are returned to the original payment method used for your purchase.
Once your refund has been processed by Arvonis, your bank or card issuer will usually post the credit within 7–10 business days.
Processing times after we issue the refund are controlled by your bank or payment provider.
Supplement returns
For health, quality-control, safety, and product-integrity reasons, Arvonis supplement products are not eligible for physical return.
Once a supplement has been shipped, handled, opened, or used, we cannot verify its storage or handling conditions and it cannot safely be returned to inventory or made available to another customer.
For this reason, supplement products cannot be resold or reused after leaving our controlled fulfillment process.
If you qualify for a refund under our Money-Back Guarantee after completing your required protocol, you do not need to physically return your supplement products.
Please do not mail supplement bottles back to Arvonis unless our Customer Care team specifically instructs you otherwise.
Device returns
For Ondessa™ Pulse, see "Ondessa™ Pulse — 90-day home trial" above.
Physical returns are available for eligible device products only.
Unlike consumable supplements, qualifying devices may be returned for inspection and processing when appropriate.
If you need to return an Arvonis device, contact care@arvonis.co before sending anything back.
Our Customer Care team will:
- confirm whether your device is eligible for return
- provide the appropriate return instructions
- confirm where the device should be sent
Please do not send any device back without prior authorization.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact care@arvonis.co with:
- Your order number
- A photo showing the issue
Depending on the situation, we will arrange an appropriate replacement or refund.
Damaged or incorrect supplement products generally do not need to be physically returned.
Return address
For authorized device returns only:
Arvonis Returns
1942 Broadway St, Ste 314C
Boulder, CO 80302
United States
Please contact Customer Care before sending anything to this address.
Questions?
If you are unsure which option applies to your order, contact us at care@arvonis.co.
Our Customer Care team will review your order and help you determine the appropriate cancellation, refund, or return option.